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RETURN POLICY

General Return Policy

Please ensure products are in its original packaging (unopened) and in resalable condition with the original tags and/or stickers still attached. No returns, refunds, or exchanges will be issued without a receipt. Refunds will be issued in the original tender for the price paid.

The following types of products are considered final sale and are ineligible for return/exchange:

  • Furniture (mattress, sofa, shelves, etc.)
  • Innerwear (bra, boxers, etc.)
  • Food/Snacks/Drinks
  • Face Masks
  • Embroidered/altered/laser engraved items

Online Returns & Exchanges

Online Returns & Exchanges In-Store

Merchandise purchased from muji.ca can be returned or exchanged in-store to any MUJI location in Canada within 30 days of receiving your order with your invoice/packing slip. Please refer to the general policy above for specific return details. Let our associates know the reason for return/exchange.

Exchanges in-store for online orders are available between sizes and colours of the same product for clothing.

Exchange requests for every other product will be processed as a return for the product in your order, and the exchanged item will be an in-store purchase with original discounts & promotions honoured from the original order.

For exchange requests, please call the store you wish to visit beforehand to confirm their inventory levels.

After receiving approved return requests from store teams, it will take up to 5 business days for the E-Commerce Team to process the refund back to the original payment method.

Online Returns & Exchanges by Mail

Merchandise purchased from muji.ca can be returned or exchanged by mail to MUJI Metrotown or MUJI Atrium within 30 days of receiving your order with your invoice/packing slip. Please refer to the general policy above for specific return details. Please include a note with your reason for return/exchange.

If you wish to exchange items in your online order by mail, please contact the E-Commerce Team through our contact form or by emailing us at online@muji.ca before sending back your package.

All online exchanges via mail are processed as online returns & new purchases with discounts/promotions honoured from the original order.

The team will conduct an inventory check for the requested item(s) and will send an invoice with a payment link to help you place a new custom order. You may wait to pay for the exchange items, but please kindly note that we cannot hold/reserve inventory at this time.

In situations where the team is unable to fulfill your exchange request, a return will be processed instead.

Please ensure your package is sent via insured, traceable mail. At this time, MUJI Canada does not cover return shipping & handling fees.

If you are located in the following provinces & territories: British Columbia, Alberta, Saskatchewan: please mail your return request to MUJI Metrotown.

MUJI Metrotown

258 - 4820 Kingsway

Burnaby, BC V5H 4P1

(604) 638-8180

If you are located in the following provinces: Manitoba, Ontario, New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland and Labrador: please mail in your return request to MUJI Atrium.

MUJI Atrium

20 Dundas Street West

Toronto, Ontario M5G 2C2

(416) 591-2233

All mail-in returns and exchanges undergo a 3-day quarantine upon package arrival. After the quarantine period, it will take up to 7 business days for the online team to inspect, approve/reject, and process return requests. Please allow around 10 business days (depending your card issuer's processing times) for the refund to reflect to your financial statement. Please note that shipping and handling fees are non-refundable.

Customers will be notified of any rejected return/exchange requests and will be responsible for the costs to have their merchandise shipped back to them. Alternatively, they can pick them up from the location they sent their return to.

If you are unsure of whether you can still return an item from your order, please reach out to our E-Commerce Team via our contact form or by emailing online@muji.ca and include the following details:

  • your order number;
  • clear photos of the merchandise to be returned/exchanged (if opened or damaged), along with photos of the tags and/or stickers attached to the product(s);
  • reasons for return/exchange.

Gift Receipts/Returns/Exchanges

At this time, we are unable to offer gift receipts and honour gift returns or exchanges for online purchases made at muji.ca due to system limitations.

Damage/Lost Packages or Items Missing from Package

Customers are responsible to notify the E-Commerce Team via our contact form or through email at online@muji.ca within 7 days of receiving their order if their package is found with visible damages, missing merchandise, or is undelivered to be eligible for a refund or replacement.

In-Store Returns & Exchanges

Merchandise purchased in-store can be returned or exchanged at any MUJI location within the same province within 30 days of purchase with the original receipt. Please refer to the general policy above for specific return details.

Gift Receipts

Customers are welcome to request for gift receipts at checkout. The recipient will have 30 days to make a visit to any MUJI location within the same province with their receipt to request an exchange for another item of equal or greater value (and pay the remainder). Gift returns for store credit is not available at this time. The standard return/exchange policy applies, and can be reviewed through the general policy above.

MUJI reserves the right to deny any return/exchange based on the condition of the merchandise.

Personal information is processed in accordance with our privacy policy, available online at www.muji.com/ca.