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Curbside pickup is available at MUJI Atrium Mon.-Sun.10AM – 5:30PM. See more details for Ontario’s store hour changes.
Curbside pickup is available at MUJI Atrium Mon.-Sun.10AM – 5:30PM. See more details for Ontario’s store hour changes.

Return Policy

General 30 Return / Exchange Policy

Merchandise purchased from https://muji-canada.myshopify.com/ can be returned or exchanged within 30 days of delivery.

Product must be in original, unopened conditions.

All return merchandise must be in original packaging, unused with original tag.

Customer must notify our customer service at online@muji.ca within 7 days of arrival if package found with visible damages or missing merchandise for full refund.

Refund Policy

All refunds are processed into original payment method. Refund process might take 5-7 business days upon package arrival to our return department and reflect on the bank statement.

Shipping and handling fee are not refundable.

Clearance products are considered as final sales and are not eligible for return/exchange.

Please refer to the following Return policy by department for details.

Exchange Policy

An exchange is only eligible for certain merchandise. Merchandise can only be exchanged into different color/size with the same price in the same style. If an exchange is not eligible, a refund will be processed instead.

How to return or receive a refund for an order:

Package must be sent to the return department for the refund.

Customer needs to send the return merchandise by insured, traceable mail offered.

Please include a note with your address and daytime phone number along with your instructions and a copy of this invoice, and send to either:

MUJI Atrium

20 Dundas Street West, Toronto, Ontario

M5G 2C2

416-591-2233

online@muji.ca

 

MUJI Metrotown

4700 Kingsway,

Burnaby, BC, V5H 4N2

604-638-8180

online@muji.ca

Online purchases can be returned/exchanged in your nearest stores as well. Please have an order slip when you visit stores.

Return Policy by Department:

Stationery

All writing utensils, notebooks, loose-leaf items, binders and office supplies are final sale.
File Storage (File boxes, acrylic storage, MDF storage, Bag-in-Bags) have 30 days for refund or exchange, only in the original packaging or tag attached with the receipt of purchase.

Health & Beauty

All skincare, make-up and beauty accessories, towels, travel bottles, bath goods, incense, and cotton pads are final sale.
Make-up storage and unused aroma diffusers both have 30 days for refund or exchange with original packaging and the receipt of purchase.
We do not offer any warranty on aroma diffusers.
Essential oils can be returned only if they are unopened, in their original packaging with tags attached. Customized essential oils are final sale.

Houseware

All kitchenware, tableware and cleaning goods are final sale.
Beddings and slippers have 30 days for refund or exchange, with no damage or visible changes, tags attached and receipt of purchase. Items should not have been used.
Storage Items (PP Storage, Cotton-Linen Soft Boxes, Baskets, Hard Pulp Boxes and Tin items) have 30 days for refund or exchange with original packaging and receipt of purchase.

Furniture

All items have 30 days to refund or exchange, with the original packaging and the receipt of purchase.
Delivery charge is not refundable.

Garments

Kid’s, Ladies and Men’s Garments have 30 days for refund or exchange, with no damage or visible changes, tags attached and receipt of purchase.
Items must be in original condition and cannot have been worn.

Accessories

Scarves, stoles, pajamas, hats and sneakers have 30 days for refund or exchange, with no damage or visible changes, tags attached and receipt of purchase.
Socks have 30 days to refund or exchange with tags attached and receipt of purchase. Once tag is removed, the purchase is a final sale.
Items must be in original condition and cannot have been worn.

Innerwear and Undergarments

All items are final sale.

Food

All items are final sale.

Gift Exchange

Gift receipts can only issue an exchange, not a refund, within 30 days of original purchase.
Refunds can only be made with the original receipt of purchase.

Gift receipts can be used to exchange items of an equal value to the gift.
Store credit is not available at this time.

An extension to the gift receipt can be made if the item in mind for exchange is not available.
Please speak to the management of the store in regards to an extension.

Items that are marked Final Sale at purchase cannot qualify for a Gift Receipt.