Online Returns & Exchanges In-Store
Merchandise purchased from muji.ca can be returned or exchanged in-store to any MUJI location in Canada within 30 days of receiving your order with your invoice/packing slip. Please refer to the general policy above for specific return details. Let our associates know the reason for return/exchange.
Exchanges in-store for online orders are available between sizes and colours of the same product for clothing.
Exchange requests for every other product will be processed as a return for the product in your order, and the exchanged item will be an in-store purchase with original discounts & promotions honoured from the original order.
For exchange requests, please call the store you wish to visit beforehand to confirm their inventory levels.
After receiving approved return requests from store teams, it will take up to 5 business days for the E-Commerce Team to process the refund back to the original payment method.
Online Returns & Exchanges by Mail
Merchandise purchased from muji.ca can be returned or exchanged by mail to MUJI Metrotown or MUJI Atrium within 30 days of receiving your order with your invoice/packing slip. Please refer to the general policy above for specific return details. Please include a note with your reason for return/exchange.
If you wish to exchange items in your online order by mail, please contact the E-Commerce Team through our contact form or by emailing us at firstname.lastname@example.org before sending back your package.
All online exchanges via mail are processed as online returns & new purchases with discounts/promotions honoured from the original order.
The team will conduct an inventory check for the requested item(s) and will send an invoice with a payment link to help you place a new custom order. You may wait to pay for the exchange items, but please kindly note that we cannot hold/reserve inventory at this time.
In situations where the team is unable to fulfill your exchange request, a return will be processed instead.
Please ensure your package is sent via insured, traceable mail. At this time, MUJI Canada does not cover return shipping & handling fees.
If you are located in the following provinces & territories: British Columbia, Alberta, Saskatchewan: please mail your return request to MUJI Metrotown.
258 - 4820 Kingsway
Burnaby, BC V5H 4P1
If you are located in the following provinces: Manitoba, Ontario, New Brunswick, Prince Edward Island, Nova Scotia, Newfoundland and Labrador: please mail in your return request to MUJI Atrium.
20 Dundas Street West
Toronto, Ontario M5G 2C2
All mail-in returns and exchanges undergo a 3-day quarantine upon package arrival. After the quarantine period, it will take up to 7 business days for the online team to inspect, approve/reject, and process return requests. Please allow around 10 business days (depending your card issuer's processing times) for the refund to reflect to your financial statement. Please note that shipping and handling fees are non-refundable.
Customers will be notified of any rejected return/exchange requests and will be responsible for the costs to have their merchandise shipped back to them. Alternatively, they can pick them up from the location they sent their return to.
If you are unsure of whether you can still return an item from your order, please reach out to our E-Commerce Team via our contact form or by emailing email@example.com and include the following details:
- your order number;
- clear photos of the merchandise to be returned/exchanged (if opened or damaged), along with photos of the tags and/or stickers attached to the product(s);
- reasons for return/exchange.
At this time, we are unable to offer gift receipts and honour gift returns or exchanges for online purchases made at muji.ca due to system limitations.