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Shipment

 

*Black Friday Free Shipping*

Offer ends December 5, 2021 at 11:59pm PT.

*Oversized items, select storage items, and heavyweight orders above 10kg are excluded from free shipping.

 

 

***Guidelines for 2021 Holiday Delivery***

We currently ship all orders with Canada Post and Purolator. According to our carriers' expected delivery times, we suggest shoppers place their orders before the cut-off times below.

 

Local (ex. Greater Toronto Area and Greater Vancouver) – Before December 15th

Regional (ex. Alberta, Manitoba, and other provinces) – Before December 10th

Northern Canada – Before December 5th

 

Due to a high volume of orders, we are experiencing a delay in shipment. We thank you for your patience.

 

Our Delivery Area

We currently ship all items to Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Newfoundland & Labrador, Nova Scotia, and Prince Edward Island.

For residents in Yukon, Northwest Territories, and Nunavut, standard shipping starting from $10 is available to ship orders up to 10kg.

At the current moment, we are unable to deliver to Quebec, as the province’s Charter of the French Language requires all product labels include information in both English and French languages.

The team is working to ensure all product labels meet this standard and are compliant. We hope to expand shipping to our Quebec community as soon as possible; for the latest updates, please follow us on social @mujicanada or visit our website at muji.ca.

 

If you have any questions or concerns, please feel free to contact us at online@muji.ca.

 

We thank you for your continued support!

MUJI Canada


Method Order Total Shipping & Handling Estimated Delivery Term Exceptions Other Fees

Small Package Rate

Subtotal below CAD$49.99

*excluding oversized and select storage items

CAD$10 for orders up to 5kg

5 - 10 Business Days

Currently unavailable in Quebec

Sales tax
where applicable

Standard Package Rate

Subtotal above CAD$50

*excluding oversized and select storage items

CAD$15 for orders up to 10kg

*A heavyweight surcharge of CAD$5 applied to every 5kg for orders exceeding 10kg

5 - 10 Business Days

Currently unavailable in Quebec

Sales tax
where applicable

Storage Shipping Rate

Applies to Soft Polyethylene Cases, File Boxes, , PP Stocker with Caster #1, #2, & #3, Hard Carry Suitcase 20L/36L, Foldable Soft Carry Suitcase 36L/63L, etc.

Additional handling fees on top of the flat rate. Fees vary based on weight.

CAD$10 for 0 - 2kg
CAD$15 for 2.1 - 3kg
CAD$50 for 3.1 - 10kg
CAD$75 for 10.1 - 20kg
CAD$100 for 20.1 - 30kg

*Orders exceeding 30kg will be charged for heavyweight surcharges. The heavyweight surcharge is CAD$10 for every 5kg.

For orders with 80kg and above, our customer service associate will contact you regarding additional heavyweight surcharges.

5 - 10 Business Days

Unavailable in
Yukon, Northwest Territories, and Nunavut

Sales tax
where applicable

Fragile Item Handling Fee

Applies to PP Storage Case Drawers, PP Storage Case Drawers Wide Type, and PP Storage Closet Drawers.

Additional handling fee of $15 per piece on top of the flat rate.

5 - 10 Business Days

Unavailable in
Yukon, Northwest Territories, and Nunavut

Sales tax
where applicable

Oversize Charge

Applies to
Beads Sofa Sets, Hard Carry Suitcase 63L/88L/105L, SUS Shelf Sets, and other oversized items

 

*Except Light Grey Regular Small/Light Grey Wide Small/Stainless Regular Small/Stainless Wide Small, all other SUS shelf sets require oversize charges for 2 packages.

Additional zone-based charge per package on top of the flat rate.

 

Zone 1: Additional $50 for Alberta, British Columbia, and Ontario

Zone 2: Additional $60 for Manitoba, New Brunswick, and Saskatchewan

Zone 3: Additional $70 for Newfoundland and Labrador, Nova Scotia, and Prince Edward Island

5 - 10 Business Days

Unavailable in
Yukon, Northwest Territories, and Nunavut

Sales tax
where applicable

  • Shipping fee is non-refundable.
  • We do not ship outside Canada.
  • Oversized items, select storage items, and heavyweight orders above 10kg are excluded from free shipping.
  • For orders shipping to multiple addresses, shipping costs will apply per shipment.
  • Address corrections by receiver will be charged $16 on their credit cards used for service as per courier charges.
  • Package returned to MUJI Canada due to incorrect or incomplete addresses provided by receiver will be charged the original shipping fee to re-send.
  • Oversized, storage, and fragile items, many of which include bulky or heavy furniture items, require additional charges be added to the standard shipping and handling rates.