Shipment

Due to a high volume of orders, we are experiencing a delay in shipment. We thank you for your patience.

We currently ship all items to Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Newfoundland & Labrador, Nova Scotia, and Prince Edward Island.

For residents in Yukon, Northwest Territories, and Nunavut, standard shipping with a flat rate of $15 is available to ship orders up to 10kg.

At the current moment, we are unable to deliver to Quebec, as the province’s Charter of the French Language requires all product labels include information in both English and French languages.

The team is working to ensure all product labels meet this standard and are compliant. We hope to expand shipping to our Quebec community as soon as possible; for the latest updates, please follow us on social @mujicanada or visit our website at muji.ca.

If you have any questions or concerns, please feel free to contact us at online@muji.ca.

We thank you for your continued support!

MUJI Canada

Method	Order Total	Shipping & Handling	Estimated Delivery Term	Exceptions	Other Fees
Flat Rate	Any Subtotal *excluding oversized and select storage items	CAD$15 for orders up to 10kg *A heavyweight surcharge of CAD$5 applied to every 5kg for orders exceeding 10kg	10 - 15 Business Days	Currently unavailable in Quebec	Sales tax where applicable
Oversize Charge	Applies to Beads Sofa Sets, Hard Carry Suitcase 63L/88L/105L, and other oversized items	Additional zone-based charge per set or item on top of the flat rate. Zone 1: Additional $50 for Alberta, British Columbia, and Ontario Zone 2: Additional $60 for Manitoba, New Brunswick, and Saskatchewan Zone 3: Additional $70 for Newfoundland and Labrador, Nova Scotia, and Prince Edward Island	10 - 15 Business Days	Unavailable in Yukon, Northwest Territories, and Nunavut	Sales tax where applicable
Storage Shipping Rate	Applies to Soft Polyethylene Cases, File Boxes, , PP Stocker with Caster #1, #2, & #3, Hard Carry Suitcase 20L/36L, Foldable Soft Carry Suitcase 36L/63L, etc.	Additional handling fees on top of the flat rate. Fees vary based on weight. CAD$10 for 0 - 2kg CAD$15 for 2.1 - 3kg CAD$50 for 3.1 - 10kg CAD$75 for 10.1 - 20kg CAD$100 for 20.1 - 30kg *Orders exceeding 30kg will be charged for heavyweight surcharges. The heavyweight surcharge is CAD$10 for every 5kg. For orders with 80kg and above, our customer service associate will contact you regarding additional heavyweight surcharges.	10 - 15 Business Days	Unavailable in Yukon, Northwest Territories, and Nunavut	Sales tax where applicable
Fragile Item Handling Fee	Applies to PP Storage Case Drawers, PP Storage Case Drawers Wide Type, and PP Storage Closet Drawers.	Additional handling fee of $15 per piece on top of the flat rate.	10 - 15 Business Days	Unavailable in Yukon, Northwest Territories, and Nunavut	Sales tax where applicable

Shipping fee is non-refundable.
We do not ship outside Canada.
Oversized items, select storage items, and heavyweight orders above 10kg are excluded from free shipping.
For orders shipping to multiple addresses, shipping costs will apply per shipment.
Address corrections by receiver will be charged $16 on their credit cards used for service as per courier charges.
Package returned to MUJI Canada due to incorrect or incomplete addresses provided by receiver will be charged the original shipping fee to re-send.
Oversized, storage, and fragile items, many of which include bulky or heavy furniture items, require additional charges be added to the standard shipping and handling rates.