By visiting our Site or providing us with personal information, you agree that we may collect, use and disclose your personal information for the purposes described in this policy or for other purposes identified at the time of collection.
INFORMATION WE COLLECT
Personal Information You Provide to Us
Personal information is information about you as an identifiable individual.
Muji collects personal information from you when you voluntarily provide it, including when you: make a purchase in store or place an order through the Site; register your Muji product; establish an account or add information to your account such as by setting up a wish list; enter a contest; take a survey; contact us with a comment or question; request a catalog; or sign up to receive emails about our latest products and services.
The personal information that Muji collects from you directly includes your name, address, telephone number, email address, billing and account information, credit or debit card information, information about the products you like or have purchased and other information that you may choose to provide to us.
Personal Information We Collect From Others
In certain circumstances, we may obtain personal information from third parties. For example, if you interact with us on or through social media, we may obtain certain information about you from the social media platform. The specific information we obtain will depend on the platform and your privacy settings but may include your name and demographic information.
Browsing Information and Cookies
HOW WE USE YOUR INFORMATION
Muji uses personal information for the following purposes:
- for the specific purpose for which it was volunteered (for example, to complete a product purchase or process a return);
- to understand your needs and preferences so that we can provide you with tailored content, offers and communications;
- to develop, market, sell or provide products and services;
- to conduct surveys, market research and evaluations of our products and customer service;
- to administer accounts, and collect and process payments;
- to detect, and protect Muji, its affiliated companies and other third parties against, negligence, fraud, theft and other illegal activities;
- to understand, manage and develop our business and operations and to improve our products, services and the content, appearance and utility of the Site; and
- as permitted or required by any legal or regulatory requirements, process or provisions;
HOW WE MAY SHARE INFORMATION
Muji may share your information with selected third parties who provide services to us, including to process payments, monitor Site activity, serve Site content, help to maintain our customer database, and administer emails, surveys, or contests. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in other countries outside of Canada. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services.
We and our service providers may disclose information about you as required by law or in response to binding legal process, such as law enforcement requests (including as required by the laws of the United States or other countries outside of Canada where are service providers are located), and where needed to protect the safety, property, or legal rights of users of the Site, or of Muji or its affiliates or third parties.
Personal information is maintained on our servers or those of our service provider and is accessible by our authorized employees, representatives and agents who require access for the purposes described in this policy. Muji uses certain physical, technological and procedural security measures to protect the personal information in our custody or control. For example, when you place an order on the Site, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards to protect the personal information in our control. Although we have implemented the above security measures, you should be aware that 100% security is not possible.
MANAGING YOUR PERSONAL INFORMATION
You may request access to your personal information in our custody or control. You may also request that Muji correct personal information about you, remove your personal information from its marketing databases, or dispose of your personal information. To make any such requests send an email to firstname.lastname@example.org. When contacting us, please be sure to provide us with your exact email address, name, mailing address and/or telephone number(s) in order to be sure we handle your request correctly. We may ask for additional information as necessary to verify your identity. Following a request for removal or disposal of your personal information, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the Site, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on "back up" files for financial, legal or technical reasons.
If you do not wish to receive marketing emails from Muji in the future, please email us at email@example.com or use the unsubscribe feature found in Muji marketing emails, to be removed from our email list.
UPDATING THIS POLICY; NOTICES
This policy is effective September 1, 2018.