Maintaining your trust in our brand is important to MUJI CANADA Limited (hereinafter "MUJI", “we”, “us” or “our”). This privacy policy is intended to assist you in understanding what information we gather about you, how we use and share that information, and the safeguards we have in place to protect the information. This privacy policy only applies to information we collect when you visit our Canada website www.muji.com/ca (the "Site") or our retail locations in Canada, or otherwise interact with us in Canada.

By visiting our Site or providing us with personal information, you agree that we may collect, use and disclose your personal information for the purposes described in this policy or for other purposes identified at the time of collection.  

INFORMATION WE COLLECT

Personal Information You Provide to Us

Personal information is information about you as an identifiable individual.

Muji collects personal information from you when you voluntarily provide it, including when you: make a purchase in store or place an order through the Site; register your Muji product; establish an account or add information to your account such as by setting up a wish list; enter a contest; take a survey; contact us with a comment or question; request a catalog; or sign up to receive emails about our latest products and services.  

The personal information that Muji collects from you directly includes your name, address, telephone number, email address, billing and account information, credit or debit card information, information about the products you like or have purchased and other information that you may choose to provide to us.

Personal Information We Collect From Others

In certain circumstances, we may obtain personal information from third parties. For example, if you interact with us on or through social media, we may obtain certain information about you from the social media platform. The specific information we obtain will depend on the platform and your privacy settings but may include your name and demographic information.

Browsing Information and Cookies

When you visit the Site, our web servers may automatically recognize certain information about the device you use to access our Site, such as its domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your device. The information collected from cookies allows us to provide better customer service to you and improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited. We also may use cookies and/or a technology known as clear gifs to help us confirm your receipt of and response to our emails and to provide you a more personalized experience. Please note than certain pages of the Site may not function properly if cookies are turned off. Please consult your web browser's Help documentation for more information about how to turn cookies on and off your browser.

HOW WE USE YOUR INFORMATION

Muji uses personal information for the following purposes:

• for the specific purpose for which it was volunteered (for example, to complete a product purchase or process a return);
• to understand your needs and preferences so that we can provide you with tailored content, offers and communications;
• to develop, market, sell or provide products and services;
• to conduct surveys, market research and evaluations of our products and customer service;
• to administer accounts, and collect and process payments;
• to detect, and protect Muji, its affiliated companies and other third parties against, negligence, fraud, theft and other illegal activities;
• to understand, manage and develop our business and operations and to improve our products, services and the content, appearance and utility of the Site; and
• as permitted or required by any legal or regulatory requirements, process or provisions;

HOW WE MAY SHARE INFORMATION

Muji may share your information with selected third parties who provide services to us, including to process payments, monitor Site activity, serve Site content, help to maintain our customer database, and administer emails, surveys, or contests. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in other countries outside of Canada. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services.

We and our service providers may disclose information about you as required by law or in response to binding legal process, such as law enforcement requests (including as required by the laws of the United States or other countries outside of Canada where are service providers are located), and where needed to protect the safety, property, or legal rights of users of the Site, or of Muji or its affiliates or third parties.

Occasionally we may provide a link to a third party website. If you elect to provide your personal information on that third party website, this information will be subject to that third party website's privacy policy and security practices. Muji is not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. Muji also is not responsible or liable for any privacy or security policies of these third party sites.

SECURITY

Personal information is maintained on our servers or those of our service provider and is accessible by our authorized employees, representatives and agents who require access for the purposes described in this policy. Muji uses certain physical, technological and procedural security measures to protect the personal information in our custody or control. For example, when you place an order on the Site, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards to protect the personal information in our control. Although we have implemented the above security measures, you should be aware that 100% security is not possible.

MANAGING YOUR PERSONAL INFORMATION

You may request access to your personal information in our custody or control. You may also request that Muji correct personal information about you, remove your personal information from its marketing databases, or dispose of your personal information. To make any such requests send an email to [email protected]. When contacting us, please be sure to provide us with your exact email address, name, mailing address and/or telephone number(s) in order to be sure we handle your request correctly. We may ask for additional information as necessary to verify your identity. Following a request for removal or disposal of your personal information, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the Site, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on "back up" files for financial, legal or technical reasons.

If you do not wish to receive marketing emails from Muji in the future, please email us at [email protected] or use the unsubscribe feature found in Muji marketing emails, to be removed from our email list.

If you have any questions about this privacy policy you may contact our Privacy Officer at [email protected] or 130 Spadina ave. Unit 702 Toronto ON M5V2L4 .

 

SMS MESSAGING POLICY

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

UPDATING THIS POLICY; NOTICES

This privacy policy is effective as of the effective date set out below. Muji reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this Site or provision of personal information following the posting of changes to this privacy policy will be considered your consent to those changes.

EFFECTIVE DATE

This policy is effective September 1, 2018.