Skip to content
Curbside pickup is available at MUJI Atrium Mon.-Sun.10AM – 5:30PM. See more details for Ontario’s store hour changes.
Curbside pickup is available at MUJI Atrium Mon.-Sun.10AM – 5:30PM. See more details for Ontario’s store hour changes.

FAQ

Help! I can't check out from your website, what should I do?

There are many reasons that might affect your shopping experience. Below are some of the solutions we suggest:

  • Ensure you are using Chrome or Mozilla browsers.
  • Try Chrome Incognito View (Ctrl+Shit+N). We recommend saving the items in advance.
  • Check out using the PayPal payment method.

Click here for store information.

I want to purchase certain MUJI items, but I can't find them in the online store. Is there any way I can purchase items not listed on the website?

Depending on the product availability, we might able to direct you to a store where you can do a phone order. Please feel free to contact our customer service or send us an email at online@muji.ca and provide us with the information below:

Product SKU#:
Product Name:
Request Quantities:
Delivery Locations:
Delivery Time:

What is your return policy?

Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, you may return your merchandise within 30 days in original condition. For further information, please refer to our return policy.

How can I cancel my order?

You can cancel your order by navigating to the "My Account" page or contact us to cancel an order.

Where can I find my tracking information?

Generally, you should receive all information regarding the order's tracking information via email from Canada Post within 5-7 business days.

If you cannot find this email from Canada Post, please check the spam/junk folders of your inbox. If the email containing the tracking number is still not found, please submit a support ticket or email us at online@muji.com with your Order Information.

Please take into account the Current Estimated Shipment Time on your Invoice.

How much will it cost to ship my order?

For all orders, we charge a $15 shipping fee. For more details, please read our shipment policy.

Can orders be shipped internationally?

At this time, we can only ship all online orders to Ontario and British Columbia.

Do you ship to APO/FPO or PO Boxes?

We are able to ship those packages via Canada Post service. The lead time depends on USPS. Please allow 10-15 business days for delivery.

What advantages are there for creating a MUJI user account?

If you create a user account at MUJI online, you will enjoy smarter shopping experience for future orders, including a faster checkout process and the ability to create wish-lists of the items you want most that can be sent to your family and friends.

Are MUJI gift cards available in Canada?

Gift Cards are not available in MUJI Canada for both the online store and for physical stores at this time. We apologize for any inconvenience this may cause.

What forms of payment are accepted for online purchases?

We accept PayPal, Visa, MasterCard, American Express and Discover credit cards. Sometimes international credit cards are not accepted by our system. Please use a Canada-issued credit card.

Do you have a toll-free number?

Unfortunately, we do not have a toll-free number at this time.

I am unable to add items to my cart by pressing the ‘ADD TO CART' button. My browser jumps to the top of the page and no item is added.

This issue might be from your browser (often times Internet Explorer). We would appreciate if you could try to process with FireFox instead of Internet Explorer.

Is it safe for me to pay by credit card over the internet?

Yes. Our secure server software uses an industry-standard 256 bit SSL(Secure Sockets Layer) and a dedicated IP address to fulfill the requirement for running a highly secure e-commerce environment. For further information, refer to our privacy policy..

Help! My item arrived broken/damaged, what do I do?

Please report any anomalies or issues with your order within 7 days of arrival. If an item arrives damaged please send an image of the damage with your order number in the subject line to online@muji.ca. We will further assist you there.

Help! My order is missing, what do I do?

Please report any anomalies or issues with your order within 7 days of arrival. If you received the tracking update that your order was delivered but you did not receive your order please check with any neighbors/ doormen/ mailroom personnel who may have picked up your parcel. If it is still not found please email us with the order number and tracking number.

What warranty do your products have?

MUJI kitchen appliance have a limited 1 year warranty. It does not cover depreciation from general use/ damage from mishandling. Replacement Parts are available for suitcase repairs.

Can I return an item I bought in-store by mail?

If you bought an item in-store and need assistance, please contact the store that you purchased your item from and we will assist you from there.

I have an in-store pickup order that I want to return. Can I return it in the store?

Yes, in-store pickup orders can be returned in-store. Please bring a copy of your invoice and a store associate will assist you.